|Deposit and Cancellation Information
|Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment is processed through the secure Windcave payment system. The name that will appear on your statement will be Distinction Wellington Hotel. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Windcave protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
The guest must present a valid credit card on arrival. A security deposit of $150 per night may be requested on check in & you will be asked to present a valid credit card or photo ID on check in. To stay with us you must be 18 years or older or staying with an adult. You will be asked for photo ID on arrival. An administration fee may be added to any bookings cancelled or amended where applicable. Please note we have a no party no noise policy for the comfort of all guests. Failure to follow this policy will result in eviction from the hotel. Note that we do request that no visitors are received at the hotel after 10pm. No refunds will be given. Note when booking 10 or more rooms group terms and conditions will apply contact us for details.
Reserve your parking prior to arrival to avoid disappointment. $20 per night. Email us your request please.
BEST AVAILABLE /EARLY BIRD RATES/ STAY & SAVE RATES/CHRISTMAS-NEW YEAR SALE RATES
No refunds are permitted on these accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.
FLEXI/ECOMOMY/HOT DEAL RATES /
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 24 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 24 hours, one night’s accommodation will incur and be charged. Where the date is an event period a 7 day cancellation policy applies for Flexi Rates. This includes but is not limited to World of Wearable Arts, Test Rugby, Home Grown, Test Cricket, New Years Eve.
Cancellations will be accepted up to 24 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the 24 hours one night’s accommodation will be charged. Unused package components are non refundable. Note any packages that include meals are at off site restaurants.
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
CHECK IN / CHECK OUT POLICY
Check in time is 3pm at Distinction Wellington Hotel, 70 Tory Street, Wellington. If earlier check in time is required please request this at the time of booking.
Check out time is 11am. If a late checkout is required please request from Reception when you check in at hotel. Early check-ins and late checkout’s are not guaranteed and are at the discretion of Management / Reception Staff. Extra fees may apply for early or late check outs
CHILDREN POLICY & MAXIMUM OCCUPANCY
One child 12 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate. In the event where a rollaway is required the extra person charge will apply. Please note using existing bedding all studio and 1 bedroom apartments have a maximum occupancy of two people. All two bedroom apartments & penthouses have a maximum occupancy of 4 people. Three bedroom penthouses have a maximum occupancy of 6 people. Should you arrive with extra people that cannot be accommodated in the existing bedding in the room you will be required to book an extra room subject to availability.
ROLLAWAY BEDS & BEDDING CONFIGURATION
All bedrooms have one queen sized bed unless stated otherwise. Rollaway beds incur an extra fee, these may be requested by calling the hotel directly on +64 4 801 0780. Rollaway beds are subject to availability at the time of booking. One rollaway bed can be accommodated in Superior 1 bedroom, Superior 2 bedroom and Penthouse Apartments. Two bedroom apartments have two queen beds or one queen and two singles on request. Penthouses have one queen bed in each bedroom (one bed in each penthouse can be split into two single beds on request).